Conscensia News
High-Performing IT Specialists and Retention Contributes to Customer Satisfaction and Success
27. March 2025
We’re bursting with pride. The numbers speak for themselves! Our latest customer satisfaction survey has delivered outstanding results, with an average satisfaction score of 8.6 (on a scale of 0-10) and an exceptional Net Promoter Score (NPS) of 65 (rating level from minus 100 to plus 100). This is a remarkable achievement and a proof of the trust and strong partnerships we have built with our customers, which includes large Danish corporations such as Systematic, Kamstrup, Spar Nord, Getinge and Saxo.
Our customers’ comments in the survey highlights what sets us apart:
- “Very satisfied with long-term relationship and consultants’ ability to learn new tech when needed.”
- “Highly skilled and motivated people.”
- “Mutual understanding of how success looks.”
- “Friendly interaction, high quality consultants and fast staffing.”
- “Great people always looking out for delivering the best.”
- “Fast response, professional and friendly.”
- “Strong competences, good governance and cooperation.”
- “Transparency, honesty and commitment to deliver good service.”
But we’re not stopping here. Even with this incredible feedback, we remain committed to continuously improving our services – ensuring that our customers’ tech teams thrive and their businesses succeed.
Retaining Top IT Talent
Conscensia has almost two decades of experience in handpicking the right IT specialists to match our customers’ business needs. We create flexible teams that drive innovation, optimize processes and ensure strong results. We know where to find the best IT specialists for your business – and especially how to keep them engaged for the long haul, ensuring that critical domain knowledge stays within your team.
Once again, the numbers prove our success:
- 20% of all Conscensians have been with us for 5-9 years.
- 14% have been with us for over 10-14 years.
- 2% have collaborated with us for over 15 years.
- In total, 36% have been with Conscensia for over 5 years.
These results speak to our ability to create long-term, high-performance tech teams that drive customer success.
The Secret to the High Satisfaction Scores from Our Customers
This is our best customer satisfaction result ever, and we know exactly how we achieved it. By working hand-in-hand with our IT specialists, we ensure that:
- Our HR Team recruits top IT talent tailored to our customers’ needs.
- Our Customer Success Team helps optimize the collaboration between our customers and their nearshore IT teams.
- Our IT specialists focus on delivering outstanding IT performance to our customers.
- Our IT hubs provide a ‘Happy Place’—a motivating, inspiring work environment built on Scandinavian values.
- A global attrition rate of 8%.
It is a joint Conscensia team effort where we continuously thrive to improve processes and have a high focus on our customers’ success. When our customers and their tech teams succeed – we succeed.
Thank you to our customers and IT specialists for being part of this journey – we look forward to achieving even greater goals together!
