Conscensia News
Highest Customer Satisfaction Rating in Conscensia’s History
5. February 2026
The result from our yearly customer satisfaction survey has ticked in – and to put it mildly – we are overwhelmed.
You probably know NPS – Net Promoter Score – which is a simple and widely used metric for measuring customer satisfaction and loyalty.
What is a good Net Promoter Score?
As a general rule;
- 20-40 is considered good
- 40-60 is excellent
Above 60 is exceptional and world-class
Our NPS result in 2025
Our customer NPS score in 2025 was 73, which we are extremely proud of. It shows us that our IT Teams delivers high-performing software development to our customers, who get the value and expertise they need. It also indicates that when our customers think of Conscensia and all the services we provide, it gives them a feeling of stability, trust and commitment – that we deliver and help our customers to succeed.
How we use NPS to improve year over year
The yearly NPS measurements are an important tool for us to carefully evaluate and analyze both ratings and comments to understand where we can improve our processes and services. Taking it seriously and putting an effort into understanding the rationale behind the scores, we have received valuable customer understanding and it has further enabled us to improve the scores year over year.
Customer satisfaction is steadily increasing, and more customers recommend us to their network, which is a very strong recognition. Year by year, we continue to earn our customers’ trust.
Our NPS results :
- 2023: NPS score was 47
- 2024: NPS score was 65
- 2025: NPS score was 73
Response rate
Conscensia also achieved the highest response rate ever, as 80% participated in our customer satisfaction survey. This high engagement gives our results even greater credibility and significance.
What Our Customers Say
Conscensia’s customers’ comments highlights what truly sets Conscensia apart:
- “There is a true commitment behind the collaboration. This makes a big difference when collaborating”.
- “I greatly appreciate the outstanding support your team has provided. Thank you for being a reliable and trusted partner”.’
- “Great and committed people with good technical knowledge and values that align with our organization”.
- “Experienced and skilled developers provides a high level of confidence in the solutions”.
- “Conscensia has the ability to partner with us to build and maintain a great and productive team”.
- “I value the highly qualified individuals presented when recruiting as well as the highly qualified individuals we have hired. They are all performing at or above expectations”.
A Shared Achievement
Conscensia is both humble and proud of our NPS results. They are the outcome of a team effort from every single Conscensian in Ukraine, Poland and Denmark. Conscensia’s ambition is to deliver world-class service in all aspects of the collaboration with our customers and to provide a motivating and inspiring workplace for our colleagues.
Despite these outstanding scores, we believe there is always room to improve. Conscensia remain committed to continuously raising the bar and to building flexible, high-performing IT teams that drive innovation and deliver strong results for our customers.
FAQ about our NPS results
What is a good Net Promoter Score (NPS)?
A good NPS score is typically above 20. Scores above 40 are considered excellent, while scores above 60 are regarded as exceptional and world-class.
What does an NPS score of 73 mean?
An NPS score of 73 indicates very high customer satisfaction and loyalty. It suggests that a large majority of customers are willing to recommend the company, which is a strong indicator of trust and long-term partnership value.
How often does Conscensia measure customer satisfaction?
Conscensia conducts a yearly customer satisfaction survey, using Net Promoter Score (NPS) as a key metric to track customer loyalty and identify areas for continuous improvement.
