Case: Close dialogue creates huge value

With Conscensia as their sourcing partner, outsourcing has become an important part of Systematic’s strategy. Especially Conscensia’s ability to nurture the collaboration has ensured that the outsourcing became a success, says Rikke Rønnau, Vice President at Systematic.

Since the software business Systematic tested Conscensia as a sourcing partner on a pilot project with 4-5 developers back in 2010, the collaboration has evolved rapidly. Today, Systematic has about 25 developers at Conscensia’s office in Lviv in Ukraine and 10 developers in Poland.

”It is a clear sign of how we deliberately use outsourcing, when we want to expand our activities. It gives us reasonable costs and helps us manage workloads in manner, which makes us less vulnerable than if we had to hire the consultants ourselves. At the same time, we are increasingly in a situation where the search for IT talent becomes more difficult, and here Conscencia is a good opportunity to find qualified colleagues outside Denmark,” says Rikke Rønnau.

Focus on collaboration

Systematic has a close collaboration with Conscensia, and the ability to nurture a collaboration and manage challenges before they turn into problems, are according to Rikke Rønnau one of Conscensia’s strengths. Besides the on-going dialogues that keeps the daily operations on track, Systematic has meetings with Conscensia’s management once per quarter for a status and to evolve the collaboration.

”It gives us huge value to have a close collaboration with Conscensia’s Delivery Managers in both Poland and Denmark as well as with COO Line Milthers, as they understand the Danish, the Ukrainian and the Polish culture. It is not only valuable in the overall collaboration at management level, but also in the day-to-day collaboration if  e.g. a consultant does not perform as well for a period or it can a positive matter, if we want to know how we can show appreciation for a job well done,” says Rikke Rønnau.

Talented developers

Systematic uses the SCRUM principles and CMMI level 5, therefore, it has been important to find some developers in Ukraine, who can work with these principles and have the right language skills and competences.

”We are many skilled employees in Systematic, so outsourcing only works for us, because Conscensia is able to recruit some really talented developers,” says Rikke Rønnau, who also highlight the HR department as one of Conscensia’s strengths.

New adventures awaits

Systematic uses outsourced developers for both new projects and on projects, which have been on-going for years.
”On the new projects, we can see that the developers in Ukraine are just as efficient as our Danish developers. On existing projects, it takes a little bit longer to gain the same efficiency. But there would also be a run-in period, if we had to hire a Danish developer to a project, which was up and running,” says Rikke Rønnau, who is confident that the cooperation with Conscensia creates value for Systematic.

“Naturally, the hourly rate is attractive in itself, but it is also an important supplement in terms of recruitment, as it gives us access to a pool of developers with good technical skills. Our expectations have been fulfilled, and we believe that we can increase the volume in the future and gain further value from it,” says Rikke Rønnau and continues: “We have found a good partner in Conscensia, which we will continue to work with. It is very interesting for us, because it secures the future of the collaboration and gives us more opportunities. We have now been cooperating with Conscensia for more than 10 years to great satisfaction of both parties.”