Choosing a nearshoring partner
Your 5 criteria when choosing a nearshoring partner
Think carefully when choosing your partner
Choosing the right nearshoring partner can be crucial for your business to get the most out of international IT resources. To ensure a smooth collaboration, there are five key factors to consider: customer satisfaction, employee loyalty, financial stability, cultural understanding and ensuring compliance/security.
In the following, we elaborate on why these 5 points can be the key to successful collaboration, which you can find at Conscensia.
1. Customer satisfaction
Customer satisfaction is an important indicator of whether a nearshoring partner is able to create a well-functioning collaboration. A high NPS score is a sign that the partner can attract the right IT talent, effectively assist with onboarding and work in line with Nordic values of leadership and human respect. It is also typically a good indicator of whether the facilities are up to par so that nearshoring employees thrive and perform at their best. We have an NPS score of 65 in 2024, which is considered excellent.
2. Employee loyalty
When working in software development, continuity is key to retaining valuable knowledge created over time. A partner with low employee churn is often better equipped to drive results because they take local culture, career development and well-being seriously. This helps ensure that employees stay longer and build the expertise you need, and that your projects don’t lose momentum due to frequent team turnover. Our eNPS score is 73.
3. Financially stable with responsible ownership
Financial stability is essential for your nearshoring partner to make bold but long-term decisions – without being pressured to jump through hoops. Solid finances and strong ownership mean your partner can invest in the right facilities, empower employees professionally and ensure continuous development of your projects. This gives you peace of mind and guarantees that the focus is on quality rather than short-term compromises. We have an operating margin of 6% and are partly owned by Systematic.
4. Cultural understanding and communication
A close and effective dialog is crucial for successful collaboration, especially when distance and culture can come into play. A nearshoring partner who understands and respects Nordic values will typically find it much easier to establish a smooth line of communication between teams in different countries. It’s also important that the partner is used to working with different workflows and technical standards – this makes for a faster and smoother integration of employees that can get off to a good start. Cultural understanding (CQ) is offered in all Conscensia engagements.
5. Security and compliance
As a customer, you should always check how your nearshoring provider handles data security and complies with data privacy laws and other relevant regulations. A well-defined compliance setup helps protect both the company and employees and builds trust in the partnership. Make sure that the partner has clear processes for handling confidential information and that security standards are continuously maintained and improved in line with new requirements and threats. Conscensia works within critical infrastructure and supports our customers in complying with their ISO and ESG obligations as well as other indsutry specific compliance standards.
Would you like to hear more about how Conscensia works with this framework in our nearshoring solutions? Contact us for a non-binding dialog about how we can work together to create the best conditions for success in your company.

“For us, it’s about people, well-being and results. “
Torsten Bielefeldt Schlägelberger
CEO at Conscensia
More Conscensia
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